Products covered
This policy applies to TroyVision and My Simply TV streamer products. Infiniti TV is a fully digital service and has separate service terms below.
My Simply TV
Warranty and Returns Policy
Last updated September 8, 2026. Review these terms before purchasing a TroyVision or My Simply TV streamer product.
30-day returns
Streamer products may be returned within 30 days of purchase only if they are in new condition. A refund will not be given for a product that is not returned in new condition.
Defective products within 30 days
A defective streamer product reported within 30 days may be replaced with a new product after the defective product is returned in new condition. If the replacement product does not work, the client may return that product for a full refund.
One-year device warranty
After the first 30 days, your streamer device is covered by a one-year warranty against defects, malfunctions, and power surges. A covered device may be replaced with a new device.
What the warranty does not cover
The one-year device warranty does not cover physical damage or alterations to the device or system.
Replacement discount for physical damage or alterations
If a device is damaged because of physical damage or a system alteration, the client may purchase a new streamer at 20% off its full price. Special sales pricing is not included in this discount.
Infiniti TV service
Infiniti TV does not have warranties attached to the service because it is a fully digital service. No refunds or prorations will be given for Infiniti TV. A refund may be given only under special circumstances that My Simply TV determines are appropriate.
Agreement before purchase
Purchasing these products or services constitutes your agreement to these terms before purchase.
Requesting help
For return, replacement, or warranty help, contact My Simply TV with your purchase details so we can review your request.
Contact My Simply TV